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OPERATIONS MANAGER (CURITIBA-PR)

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Descrição da vaga

We are seeking an experienced Operations Manager to lead key operational functions, ensuring high-quality service delivery, operational excellence, and strong business partnership. This position plays a critical role in driving performance, process optimization, governance, and team development across multiple operational areas.


Responsabilidades e atribuições

  • Lead and oversee shared operational services, ensuring service quality, compliance, and SLA achievement.
  • Manage Order Management, Pricing, Procurement, and Commissions operations.
  • Monitor operational KPIs and drive continuous improvement initiatives.
  • Establish and maintain governance, controls, documentation, and process standardization.
  • Partner with business units to align priorities, expectations, and operational performance.
  • Drive automation and process optimization initiatives to improve efficiency and scalability.
  • Oversee supplier management activities, including performance and compliance monitoring.
  • Lead, coach, and develop high-performing teams.
  • Manage strategic projects and initiatives that support business objectives.
  • Ensure compliance with corporate policies, regulations, and quality standards.

Requisitos e qualificações

  • Bachelor’s Degree in Business Administration, Engineering, Economics, Logistics, Supply Chain, or related fields.
  • Advanced or Fluent English.
  • Senior leadership experience in Operations or transaction-intensive environments.
  • Solid experience managing Order Management, Procurement, Pricing, Commissions, Customer Operations, or related operational functions.
  • Experience with SLA governance, KPI management, and operational performance improvement.
  • Strong analytical, problem-solving, and decision-making skills.
  • Proven experience leading, developing, and managing teams.
  • Strong stakeholder management and communication skills.
  • Considered a Plus
  • Experience in Shared Services environments or within IT, Telecommunications, Distribution, Services, or other business-to-business (B2B) industries.
  • MBA or Postgraduate Degree in Operations, Supply Chain, Business Administration, or related fields.
  • Project Management certification (Agile and/or Traditional methodologies).
  • Training or certifications in Strategic Sourcing and Supplier Management

Informações adicionais

  • Employment under CLT regime (Brazil).
  • Competitive salary, aligned with current market standards.
  • Meal and/or food allowance (BRL 40.00 per business day).
  • Transportation allowance or free on-site parking.
  • Health insurance plan.
  • Dental insurance plan.
  • TotalPass.
  • Hybrid work model (3 days on-site and 2 days remote).
  • Must reside in Curitiba, PR, or the surrounding metropolitan area.
  • Annual Profit-Sharing Program (PPR), based on performance and goal achievement.
  • Birthday Day Off.
  • Life insurance.

    • Etapas do processo

    1. Etapa 1: Cadastro
    2. Etapa 2: Contratação

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